naviHealth, Inc.

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Posted Date 13 hours ago(4/20/2021 12:08 PM)
Job Summary   As a Senior Scrum Master, you will routinely wear the hats of facilitator, teacher, coach, and mentor to help enable your product team to develop customer-centric software products from idea to production. The Senior Scrum Master is a servant leader to the team cultivating an environment of efficiency and coaching on scrum best practices, removing team impediments (including addressing root causes), and facilitating collaborative interactions and events aimed at delivering business value. Although they will care about the success of the product, they will care more about the health and success of their team.  The Senior Scrum Master must comfortably speak to the essence of the agile manifesto's 12 principles and exemplify the scrum values of focus, courage, openness, commitment and respect.   Responsibilities - Teach stakeholders, product owners, and development team members the mechanics and value of the scrum framework, along with value-driven product development techniques. - Facilitate effective working sessions and team ceremonies as desired by team (e.g. vision, roadmap, release planning, sprint review, retrospective, sprint planning, story mapping, etc.). - Train the team to conduct effective daily stand-up meetings focused on attaining the sprint goal. - Facilitate focused team retrospectives aimed at helping the team identify opportunities for improvement with a plan of action. - Coach product owners in best practices for managing stakeholder relationships, as well as maintaining and organizing an effective product backlog. - Teach and mentor organization in writing effective user stories. - Facilitate the definition of done negotiations that enable higher product quality through better extreme programming behaviors and DevOps practices (TDD/CI/CD). - Coach team members in agile estimation techniques aimed at generating effective team discussions and valuable, working software every sprint. - Coach team members on daily application of the Agile Manifesto's 12 principles and provide guidance on correcting anti-patterns and issues made visible by the scrum framework. - Facilitate consensus-building activities and conflict resolution in order to improve team effectiveness. - Frequently assess the scrum maturity of the team and organization in order to coach the team and organization to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. - Proactively conduct one-on-one conversations with team members focused on building trust, identifying coaching opportunities, and improving overall team cohesion and morale. - Proactively and reactively remove impediments to the team and elevate awareness of any organizational impediments discovered. Ensure root causes are effectively identified and addressed. - Partner with Agile thought-leaders to explore and become involved in opportunities for improvement across the scrum teams and company as a whole. - Perform other duties and responsibilities as required, assigned, or requested.   Qualifications - Bachelor's degree in Business Administration, Information Technology, or related field required; in lieu of a degree, 6+ years of relevant experience may be considered; Master's degree is a plus - At least 5 years of Scrum Master experience - Certified ScrumMaster (CSM) with Scrum Alliance required; Advanced Certified ScrumMaster (A-CSM) or Certified Scrum Product Owner (CSPO) is a plus, Certified Scrum Professional (CSP-SM) preferred - Must have familiarity with common and complex Agile practices, software development environments, and industry best practices; experience with Systems Thinking and Lean Startup is a plus - Understanding of the fundamentals of software development processes and procedures as well as knowledge of the software development life cycle (SDLC) - Healthcare experience preferred - Excellent verbal and written communication and interpersonal skills, with a high comfort level presenting to a variety of audiences, including senior management. Communication is critical. - Strong teaching, coaching, mentoring skills as well as conflict resolution skills - Working knowledge of kanban boards, scrum of scrums, and effective value-driven backlog management practices - Basic knowledge of and some experience with visual/graphic facilitation (sketching skills) About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.  
Job ID
2021-6150
Job Locations
US
Posted Date 13 hours ago(4/20/2021 11:49 AM)
Job Summary This role combines a focus in software quality and testing as well as review and analysis of business requirements by ensuring adherence to quality standards and practices defined by our company, the Health Care Industry and Compliance. You will be heavily involved in developing and executing a multifaceted testing approach including functional/system testing, integration testing, service level testing via Ready API, end to end testing, exploratory testing and regression. We emphasize collaboration across multiple feature and support teams to deliver quality integrated products.   Responsibilities - Design test plans, scenarios, scripts and procedures based on business requirements. - Perform functional, application and regression, to ensure that developed products meet design specifications and are within total quality management limits and standards. Participate in cross-functional initiatives and End to End testing coordination. - Analyze requirements, perform ambiguity analysis to ensure that requirements meet design specifications and standards. - Identify and investigate issues found during testing, assist Software Engineers in troubleshooting and update test cases based on discovered defects. - Contribute to standards and procedures for measuring product quality and release readiness. - Execute performance tests within Scrum Teams to ensure early detection of issues. Assist in troubleshooting and investigation of issues/concerns. - Enhance automation framework, create, maintain, and execute automated test scripts. Optimize performance of test execution through innovation. - Support UAT initiatives by providing data set up, access, and troubleshooting issues. - Perform other duties and responsibilities as required, assigned, or requested.   Qualifications - Bachelor’s degree in Computer Science, Engineering or a related discipline required; in lieu of a degree, 6 – 7 years of relevant experience may be considered - 4+ years of progressive QA/testing experience in Information Technology or software development focus on problems / projects of diverse complexity and scope - Possess specialist understanding of QA/testing principals and policies with experience as a project leader for quality - Ability to apply developed subject matter knowledge to solve common and complex testing challenges - Experience in automation, creating scripts, execution and troubleshooting using Selinium, QTP or other front-end automation tools - Experience in performance test script creation, execution and troubleshooting using tools such as LoadRunner, JMeter, LoadUI, etc. - Problems faced are difficult and complex and require significant analysis - Ability to influence others within and outside of job function, and may communicate with external stakeholders - Provides guidance and assistance to lower level and/or support professionals - Ability to travel up to 10%, as needed   About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.  
Job ID
2021-6149
Job Locations
US
Posted Date 5 days ago(4/16/2021 10:55 AM)
Job Summary The Data Warehouse Engineer plays a critical role in building and supporting naviHealth’s Enterprise Data Warehouse to deliver strategic business value to the organization. The Data Warehouse Engineer is responsible for designing and developing enterprise applications utilizing primary technologies such as SQLServer, Bigdata, and moving from on premise to cloud infrastructure. This is a collaborative position that will partner with both technical and non-technical colleagues to support naviHealth’s growth strategy, innovative mindset, and commitment to quality.   Responsibilities - Design, code, test, and deploy new data warehouse features. - Ensure that the established standards are followed for application architecture, development, documentation and deployment. - Actively participate in code walkthroughs/inspections to ensure consistency and quality. - Follow the established software development methodology - Collaborate with stakeholders and other departments to plan and deploy new data warehouse releases or product enhancements. - Analyze query performance and perform query tuning to assist development engineers in designing and optimizing queries. - Troubleshoot production support issues in the application environments. - Extract data from disparate sources and transform into internal formats for loading into our platform. - Perform technical analysis and requirements definition with our partners on service integrations. - Travel requirements: None - Perform other duties and responsibilities as required, assigned, or requested.   Qualifications - Bachelor’s degree in computer science or related technical field - At least 5 years of experience with Data Warehouse design and development of data structures and ETL processes in MS SQL Server or Oracle environment - At least 2 years of experience with Tableau solution development, and integration with existing architecture and data engineering assets. - Experience with architecting, designing, implementing, managing and supporting OLTP, OLAP or Warehouse Database Management Systems is a big plus - Understanding of quality assurance and data quality principals as applied to an ETL architecture is a plus - Critical thinking abilities to take complex, ambiguous, abstract requirements and break them into smaller components, patterns, views and features - Strong ability to communicate technical and data concepts to non-technical audiences, and business concepts to technical audiences - Ability to collaborate with other team members in the execution of large-scale projects   About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.
Job ID
2021-6132
Job Locations
US
Posted Date 5 days ago(4/16/2021 11:04 AM)
Job Summary   The User Experience Designer is a hands-on role, where you will actively participate in building prototypes, drawing user interfaces, and design software experiences for hospitals, Post-Acute Care facilities, and other audiences in the healthcare space. It’s the real deal, where from day one onward, you will design complex software with a deep purpose. Designers are the chief evangelists for our users. Making tools that perfectly match the workflow of an acute care coordinator or optimizing the experience for a liaison at a skilled nursing facility is critically important. Making these user experiences effortless and efficient gives us purpose and brings great value.  Responsibilities - Design, prototype, and usability test software products, including mobile and desktop devices. - Create intuitive, user experiences with strong, conceptual design thinking. - Collaborate with front-end UI and back-end developers, product management, support and other teams internally to meet highly technical business objectives for naviHealth’s products. - Translate ideas and concepts into workable wireframes, user task flow diagrams or journey maps, fully interactive prototypes, and functional design specifications. - Works to achieve operational targets and has an impact on the overall achievement of results for the team. - Communicate and present to key stakeholders, user needs and optimal design solutions - Follow the Enterprise Style Guide (design patterns) to work systematically within a suite of products. Sometimes creating unique elements that relate to the patterns of an established design system. - Participate in many forms of user testing and validation. From simple sneaker-net tests (internal, quick checks) to formal, moderated user tests that validate the product's direction and usability.  Qualifications - Bachelor’s degree in user experience, interaction design, graphic design or related field.  In lieu of degree, 7+ years of relevant experience may be considered. - Minimum of 3 years’ experience in graphic design, interaction design, information architecture, front-end development, or User Experience design.  - Demonstrated experience with all the tools and disciplines of UX Design: interactive prototypes, visual design mockups, journey maps and work-flows, user-testing methods, persona development (using such products as Sketch/Invision or Axure). - Experience with, or ability to learn, Product Metrics tools – e.g., Pendo, Google Analytics. - Without writing code, understands the technical possibilities and limitations. Is able to think in terms of what the technology can do without limiting the options or prematurely optimizing the design.  - Work is closely supervised by mentoring designers and shared freely with peers. - Ability to face problems/issues that require a basic understanding of the products with a strong analytical ability. - Clearly communicates detailed information that requires some explanation or interpretation (both spoken and written).   About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.  
Job ID
2021-6127
Job Locations
US
Posted Date 2 weeks ago(4/8/2021 4:51 PM)
Job Summary The Business Analyst (BA) is a strategic problem solver essential for the success of the Technology Operations department. You will work closely with other Technology teams to streamline work intake, analyze processes, create and maintain metrics needed to measure success, facilitate solution design, and ensure business objectives are met. They will be responsible for translating requests from technology partners into stories and acceptance criteria and ensuring work is executing at an efficient and effective pace.   Responsibilities - Prioritize requests from Technology Stakeholders in the Technology Operations backlogs - Translate, simplify, and collaborate on business requirements with all required stakeholders - Discover, organize, and clarify specifications for new requests - Work with Technical Leads in Technology Operations and Application Development to ensure solutions fulfill specifications - Evaluate business processes and lead solution definition (workflow, technology, data, etc.) to support business goals and initiatives. - Analyze business processes using system data, generate metric tracking to validate success - Developing and maturing relationships with the technology partners across the Technology division. - Contributes to development of tools, templates, methods. - Collaborate with peers to develop a customized business analysis approach, defining the business analysis tasks, resources, and estimated effort to complete an initiative. - Communicate the approach and work with stakeholders to modify and ultimately gain approval for the analysis activities. - Maintain the health of the Technology Operations backlog of work. - Manage backlog groomings and collaboration across Technology Stakeholders. - Work as liaisons among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, data, policies and information systems. - Quickly understand business problems and opportunities in the context of the requirements, analyze and present solution options. - Leverage and continually mature interview and facilitation techniques to elicit business needs and requirements. Qualifications - College degree in Business, Communication, Information, Technology, or another related field or equivalent experience - 3+ years’ experience as a Business Analyst preferred - Working knowledge of Agile and Waterfall Methodologies - Command of Business Analysis core techniques: modeling, use cases/user stories, facilitation. - Ability to facilitate medium to large sessions with a wide range of stakeholders. - Strong computer skills to include proficiency in Microsoft Office suite of software applications including Visio - Self-motivated/independent/resourceful - Excellent communication skills - Strong analytical & problem-solving skills - Strong interpersonal skills - Effectively deals with ambiguity - Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information - Strong presentation skills - Demonstrates a broad knowledge of a business area and its stakeholders to identify and communicate how IT solutions can assist. - Has a developing understanding of how business processes and workflows enable fulfillment of the business area’s business strategy. - Adept and effective meeting facilitator - Experience with Atlassian toolset (Jira and Confluence) is preferred - Experience with ServiceNow toolset (ITSM) is preferred - Demonstrated written and oral communication skills are preferred   About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.    
Job ID
2021-6107
Job Locations
US
Posted Date 2 weeks ago(4/7/2021 11:22 AM)
Job Summary naviHealth has an established reputation for being experts in the business of patient transitions. Our Network Engagement team is critical to building and maintaining the network of healthcare providers, vendors and community partners that our hospitals rely on.   The focus of the Network Success Manager will be extensive network building and strategic account management, as they build and maintain strong relationships with those within the reach of naviHealth services. The Network Success team member will be a key player during nH Discharge implementations, manage relationships with acute and post-acute customers, tackle customer support issues, product optimization, customer satisfaction, and identify network development opportunities. Their visibility and influence will require education on all naviHealth products and business models, as well as a sense of empathy towards the business and clinical roadblocks our customers face. The Network Success team will work in tandem with acute customer success, product and project management, clinical advisory, business operations, customer support, and network experience to ensure network needs are met across the enterprise.   The Network Success Manager needs to be a highly organized, critical and creative thinker, who is able to build relationships with prospects and customers across the Care Transition Platform (CTP) portfolio. The hybrid role encompasses sales and excellent customer success skills to protect and grow our network base. The Network Success Manager will report directly to the Manger of Network Success.   Responsibilities - Develop and maintain strong working relationships with assigned hospital & Post-Acute provider customers to maintain high customer retention rates for Care Transition Platform (CTP) portfolio - Accountable for tracking network and hospital utilization through market health scores by increasing provider network footprint, optimization, and initiatives through engagement, outreach, and campaigns - Work cross functionally to execute on engagement plans, monitor hospital utilization, and identify high priority sales leads and at-risk markets - Partner with Network Success Specialist to deliver post-acute customer renewals and price increase programs - Responsible for addressing inbound customer requests and inquiries from customer support, customer success, network success, provider database, Network Engagement Specialist, and post-acute ticketing system - Serve as primary contact to assigned regional and local post-acute customer accounts to deliver training optimization, renewals, analytics review, hospital-based initiatives, nH solutions advisory, pilot/beta participation, workflow advisory, and solution selling for upsell opportunities - Responsible for cadenced and customer specific education and training for nH post-acute solutions - Responsible for assigned post-acute prospect and customer data validation for nH provider database - Lead initiatives as a critical post-acute growth account team member through lead generation and maturation with Continuum of Care Sales Representatives and Sr. Account Executives - Proactively obtain product-related feedback from customers and following appropriate enhancement request process - Serve as project lead for nH Discharge implementations responsible for building out connected, high performing networks through direct, high touch post-acute provider engagement - Build naviHealth brand awareness at clinical summits, town halls, and post-acute provider meetings promoting all relevant naviHealth solutions in the respective market - Perform other duties and responsibilities as required, assigned, or requested.   Qualifications - Bachelor’s degree in business related discipline - 3-5 years’ experience - Experienced and enthusiastic in a customer facing role - Knowledge of healthcare industry news, mandates, and program changes, specifically related towards shift in towards value-based care and other payment models - Strong professional presence with public speaking and presentation skills a must - Effective written and oral communication - Proven ability to juggle multiple accounts and projects at a time - Experience using actionable data to drive client recommendations - Ability to execute internal and external project plans - Must possess a strong personal and executive presence to connect with client on a multi-level basis - Must be highly organized and possess strong planning skills, effectively managing multiple accounts and cross functional projects - Must possess strong critical thinking skills, polished communication skills, and a professional demeanor - Must be a team player and able to work and collaborate efficiently with cross functional teams and their leadership - Must have ability to be engaging through remote dialogue (telephonic, email, etc) - Must have a tolerance for travel (up to 30%) which will not interfere with personal life   About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.  
Job ID
2021-6096
Job Locations
US-MA-Newton
Posted Date 1 week ago(4/12/2021 11:01 AM)
Job Summary   naviHealth is looking to hire a senior-level software engineer with experience building mission-critical service-oriented applications. This role is a key-contributor to the organization and future technologies. Successful candidates will possess proven experience developing and delivering quality software solutions. Moreover, have a genuine passion and energy to grow within an aggressive and fun environment, using the latest technologies in alignment with the company’s technical vision and strategy.   Responsibilities - Design, develop, document, test, and debug new and existing software products (cloud and/or in-house). - Serve as a technical expert on development projects. Participate in full development life cycle including requirements analysis and design. Write technical specifications based on conceptual design and stated business requirements. - Support, maintain, and document software functionality. - Identify and evaluate new technologies for implementation. Analyze code to find causes of errors and revise programs as needed. - Participate in software design meetings and analyze user needs to determine technical requirements. Consult with end users to prototype, refine, test, and debug programs to meet needs. - Contribute to team growth by providing advice, mentoring, and coaching to other engineers with positivity and enthusiasm. - Identify opportunities for process improvement and effectively present them to decision-makers. - Perform other duties and responsibilities as required, assigned, or requested.   Qualifications - Bachelor’s degree in Computer Science, Engineering, Mathematics or a related discipline required - At least 4 years of experience working with Enterprise-class SaaS products using Java, Spring, Web/RESTful services, Oracle, MongoDB - Demonstrated experience in the areas of Object-Oriented Programming, design patterns, microservice pattern - Exposure and experience with leading front-end technologies (Angular 5+, Node.js, Bootstrap, React) - Experience designing, developing, and delivering software at an enterprise scale - Experience working both independently and in a team-oriented, collaborative environment - Experience in an Agile environment - Experience within a CI/CD environment - Desirable Skills - Apache Kafka, or similar data streaming platforms - Hybrid mobile JavaScript frameworks - Container based development/deployment - Passion for technology and positive impact to the company’s bottom line - Ability to design scalable, microservice-based software solutions to solve complex business problems - Ability to understand the design and independently work on implementation of software components within the larger platform - Outstanding collaboration, time management, communication skills as well as ability to work independently - Ability to travel up to 10%   About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.  
Job ID
2021-6095
Job Locations
US
Posted Date 2 weeks ago(4/8/2021 11:03 AM)
Job Summary Our Product Organization is critical in maintaining this position through innovative product design, execution and ultimately delivery to clients. Simple to use solutions that deliver optimal impact to our end users is our goal.    The Provider Database Product Analyst will report to and work directly with the Director, Product Operations and will work alongside all members of the product operations team. We are looking for a Provider Database Product Analyst that is excited to drive our product-led organization to excellence and provide operation support of the provider database for the naviHealth’s portfolio of products. You will research, coordinate, and facilitate all provider database updates into our products to internal and external audiences, collaborating with other business units to address gaps in our database operations. In this role, you will work directly with our product and engineering teams and be responsible for building and executing on provider database requests and release readiness.   Responsibilities - Work with internal and external clients on understanding their business needs. Understand what data needs to be collected, and how to go about collecting it - Identify data gaps and work with technology teams to architect and implement the capturing of new data - Identify process improvements to achieve goals related to product and customer support where the provider database is impacted - Train the team on product knowledge around the provider database as required - Identify product ideas and opportunities based on industry trends, current market environment and competitive trends as it involves expanding or changing the provider database - Provide outstanding customer service to ensure customer satisfaction to our internal and external customers - Provide support to customers on function and usage of the provider database and how changes to the database impacts the application - Maintain the updates and additions to the provider database via Salesforce, CMS updates or design sessions with the cross functional team - Agile principles and mindsets to be used to accomplish deliverables and communication - Participates in Product Roadmap planning and all phases of the Software Development Life Cycle (SDLC) relating to provider data bases - Provide ad hoc reports/data analysis to various stakeholders - Take ownership of our data and constantly improve its quality and integrity; proactively identify data quality issues at every step and coordinate the implementation of required fixes - Maintain current information in relevant databases and address client requests as needed - Perform other duties and responsibilities as required, assigned, or requested.  Qualifications - Bachelor’s degree in related field - 5 years working in a data analyst position responsible for both research and managing data sets to ensure high quality and integrity - Demonstrated ability to gather, interpret and analyze data and provide valuable business insights and suggestions - Knowledge of and proficiency with Microsoft Excel, SQL, and/or other data software/tools - Capable of defining requirements, gathering and validating information - A love for detail, data, and solving problems related to data (collecting, managing, and measuring quality) - Passionate about finding solutions to big problems - Strong data research skills including the ability to determine primary and secondary source material and assess quality - Strong written and verbal communication skills - Must be a team player and able to work and collaborate efficiently with cross functional teams and their leadership - Strong empathy for customers and a passion for growth   About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.  
Job ID
2021-6094
Job Locations
US-MA-Newton
Posted Date 2 weeks ago(4/9/2021 10:07 AM)
Job Summary The Senior User Experience Designer is a hands-on, individual contributor in a highly responsible capacity. You will build prototypes, draw user interfaces, and take a lead role designing software experiences for Hospitals, Post-Acute Care facilities, and clinical users in the healthcare vertical. From day one onward you will design complex software with a deep purpose. Designers are the chief evangelists for our users. It is critically important to make tools that perfectly match the workflow of an acute case manager, or to optimize the experience of a clinician assessing a patient’s progress. Making these tasks effortless and efficient gives us purpose and brings great value.    Responsibilities - Design and lead the creation of deliverables including high and low fidelity prototypes, information architecture diagrams and workflows, and lead usability tests to validate our software products including mobile and desktop devices. - Using a systematic, strategic design approach, create intuitive user experiences with strong, design-lead thinking.   - Collaborate with front-end UI and back-end developers, product management, support, and other cross-functional teams to meet highly technical business objectives. - Responsibilities will span multiple development teams or practice areas. - From concept to execution – translate ideas and requirements into design deliverables and insure they are built to design specifications. - Work to achieve operational targets with a significant impact on the overall achievements of the team. - Communicate and present to key stakeholders and external audiences, user needs and optimal design solutions. - Using an Enterprise Style Guide (design patterns) work systematically within a suite of products. Create unique elements that extend the patterns of an established design system as needed. - Participate and lead many forms of user testing and validation. From simple, internal impressions, to formally moderated user tests that validate the product's direction and usability. - Work is shared freely with peers and colleagues. - Includes the need to mentor junior designers. - Perform other duties and responsibilities as required, assigned, or requested.   Qualifications - Education required: Undergraduate degree in design or relevant training. - Years of experience required: 5-7­+ years of relevant experience in graphic design, interaction design, information architecture, front-end development, or User Experience design. - Experience with the tools and craft of UX Design: interactive prototypes, visual design mockups, journey maps and work-flows, user-testing methods, persona development – using such products as Sketch/Invision, Adobe Creative Suite, or other current tools. - Experience with Product Metrics tools and analysis – e.g., Pendo, Google Analytics. - Without writing code, understand the technical possibilities and limitations of enterprise software. Your knowledge of the product development process enables you to think about what the technology can do without limiting the options or prematurely optimizing a design.  - Ability to face problems/issues that require deep understanding of the products with a strong analytical ability. - Clearly communicate detailed information (both spoken and written).   Working Environment and Physical Demands - The work environment is a corporate office setting. - This position requires the regular use of computers for the majority of the day, however standing options or flexible desk arrangements are available. - Travel requirements: 10% travel to customer locations or interoffice. This is an opportunity to engage with actual users or to work directly with colleagues at different locations. Domestic travel only.   About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.  
Job ID
2021-6082
Job Locations
US-MA-Newton
Posted Date 2 weeks ago(4/7/2021 11:14 AM)
Job Summary   naviHealth is looking for an experienced Technical Account Manager (TAM) to closely work with some of our largest customers. This TAM will have assigned accounts and serve as their main point of contact within naviHealth for any technical issues, requests, escalations. The TAM is an extension of the customer’s account team who acts as their advocate/liaison within naviHealth for any/all outstanding technical items. Even if something is not in the direct control of the TAM, they will shepherd the technical efforts within naviHealth to ensure customer concerns are addressed in an appropriate time and manner. To be successful, the TAM will need a very good understanding of customer’s technical environment(s), protocols, configurations, relevant integrations, architecture and other specifications (including client’s organizational structure and dynamics) that will help troubleshoot and resolve issues faster and more efficiently. Similarly, the TAM should be fluent in any technical aspects related to naviHealth applications on a subject matter expert (SME) level.   Responsibilities - Be available to work with customers (based on assigned accounts) during business hours and provide support outside business hours for urgent customer situations/requests - Intake all customer technical requests serving as a “first line of defense” - Further escalate issues/requests to other naviHealth teams (as needed) including Engineering, Product, Application Support, Professional Services, Customer Success, DevOps etc. - Coordinate and effectively communicate with Customer & Network Success Managers, Project Manager, Clinical Advisor, and other internal resources. - Generate customer-centric reports around outstanding work, past incidents, patient data and other custom technical reports. - Represent customers’ voice in naviHealth meetings to expedite & prioritize relevant work; continuously strive to improve customers’ experience and journey by finding efficiencies in process, technology, naviHealth applications and services utilization, 3rd party integrations, etc. - Conduct and document periodic end-to-end health checks of customers’ data, features and connectivity. - Partner with other service teams to ensure that customer communication is flowing, and customers are proactively notified about upcoming maintenance, major features, known software defects, release notes and other documentation. - Craft and/or deliver customer-facing Root Cause Analysis (RCA) documents to assigned accounts - Participate in QBRs, drive periodic and/or spontaneous internal and customer meetings, as technical needs arise. - Perform other duties and responsibilities as required, assigned, or requested   Qualifications - Education: Bachelor’s Degree, in a technical field strongly preferred - Years of experience required: 5+ years in similar highly technical, client-facing roles (working with commercial customers). - 5+ years in technical troubleshooting of software products, and ideally an enterprise software application in SaaS space, ability to understand and troubleshoot complex business logic. - Ability to promptly learn new technologies, technical concepts, tools and applications. - Prior experience with troubleshooting Patient Administration (HL7 ADT) messages - Ability to perform in stressful situations, and to clearly articulate things like ‘status’, ‘progress’, ‘issue(s)’, ‘resolution’. - Flexible team player with strong organizational skills, with ability to establish and achieve goals and maintain commitments - Ability to work in a fast-paced, team environment with strong accountability for time-critical action and communication is essential - Excellent written and verbal communication skills  - Project management experience is a big plus - Leadership and customer management experience also a big plus   Working Environment and Physical Demands - Ideal candidate will be located on the East Coast. Working in MA office or remotely. - Travel requirements: Up to 30% travel to customer sites within US may be required. About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.  
Job ID
2021-6078
Job Locations
US
Posted Date 2 days ago(4/19/2021 1:03 PM)
Job Summary   The Lead Application Support Engineer is responsible for supporting various SaaS products offered by naviHealth and used by thousands of users. This role is crucial to a successful customer journey and will require superior technical as well as communication skills to address customer questions and escalations. Externally, you will be communicating with customers via email, phone and web, and internally collaborating with in-house teams like Engineering, Product, Account Management and others. In addition to supporting existing software, you will help funnel and vet enhancement requests coming from customers, help with new software releases and collectively bring customer’s feedback and help influence the Product roadmap. As part of this role you will also, as well as being the main point of contact for complex troubleshooting and top-level escalations.   Responsibilities - Provide end user support for our SaaS products, troubleshooting and resolving inquiries and issues. - Escalate issues to Engineering as necessary, while providing your/team’s findings about the issue, steps to reproduce and any other relevant information. - Build training programs and deliver training sessions to more junior members of the team. Assist with ongoing onboarding and day to day tasks. - Team up with QA and Release teams around User Acceptance Testing (UAT), as required. - Work closely with Integrations/PS teams on resolving more complex issues around connectivity, security and data exchange. - Assist the Application Customer Support leadership team in making analytical decisions. - Lead cross-functional projects and serve as the technical expert for team members. - Adhere to the defined Service-Level-Agreement (SLA) requirements. - Review and approve procedures and knowledge base articles to enhance our self-service abilities as well as streamline the support process. - Perform other duties and responsibilities as required, assigned, or requested.   Qualifications - Bachelor’s Degree in Information Technology or Computer science; in lieu of degree, 6+ years of relevant experience may be considered - 8+ years of experience as an engineer supporting customer facing applications - 7+ years of experience supporting SaaS products/platforms - Superior customer service orientation with focus on customer satisfaction - Ability to communicate complex technical concepts effectively with the internal teams and to adjust the level of detail and complexity when communicating with customers/end users - Proven experience with CRM platforms like Salesforce, Zendesk, Pegasystems, Oracle or equivalent - Proven experience working with and troubleshooting in all modern browsers (Chrome, Firefox, IE) - Proven experience with Jira - Advanced Web/API testing and/or troubleshooting - Advanced Database experience: SQL and/or NoSQL - Advanced VPN, Networking - Scripting and/or software development experience - Healthcare background or knowledge of healthcare terminology - Data mining and analysis - Preferred qualifications include: - HL7 standard, HIPAA compliance and other related topics - Experience with electronic health record (EHR) software like Cerner, EPIC and others - Previous experience working as a lead providing guidance to the team     Working Environment and Physical Demands - Office environment with minimal to no travel - Working in assigned shifts, mostly from the office with limited opportunity to work remotely - As priorities and projects dictate, must be available to work non-standard business hours such as evenings, nights, weekends, and holidays if/when necessary - Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction   About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.  
Job ID
2021-6077
Job Locations
US
Posted Date 2 weeks ago(4/9/2021 10:12 AM)
Job Summary   The Senior Application Support Engineer is responsible for supporting various SaaS products offered by naviHealth and used by thousands of users. This role is crucial to a successful customer journey and will require superior technical as well as communication skills to address customer questions and escalations. Externally, you will be communicating with customers via email, phone and web, and internally collaborating with in-house teams like Engineering, Product, Account Management and others. In addition to supporting existing software, you will help funnel and vet enhancement requests coming from customers, help with new software releases and collectively bring customer’s feedback and help influence the Product roadmap. As part of this role you will also assist and train more junior members of the team, as well as being the main point of contact for complex troubleshooting and escalations.   Responsibilities - Team up with QA and Release teams around User Acceptance Testing (UAT), if required. - Work closely with Integrations/PS teams on resolving more complex issues around connectivity, security and data exchange. - Review and approve procedures and knowledge base articles to enhance our self-service abilities as well as streamline the support process. - Assist more junior members of the team during onboarding, and day to day tasks. - Provide end user support for our SaaS products, troubleshooting and resolving inquiries and issues. - Escalate issues to Engineering as necessary, while providing your/team’s findings about the issue, steps to reproduce and any other relevant information. - Adhere to the defined Service-Level-Agreement (SLA) requirements. - Perform other duties and responsibilities as required, assigned, or requested.   Qualifications - Bachelor’s Degree in Information Technology or Computer Science; in lieu of a degree, 6+ years of relevant experience may be considered - 5 – 6 years of experience in a similar role - 4 - 5 years of experience supporting SaaS products/platforms - Superior customer service orientation with focus on customer satisfaction - Ability to communicate complex technical concepts effectively with the internal teams and to adjust the level of detail and complexity when communicating with customers/end users - Proven experience with CRM platforms like Salesforce, Zendesk, Pegasystems, Oracle or equivalent - Proven experience working with and troubleshooting in all modern browsers (Chrome, Firefox, IE) - Proven experience with Jira - Advanced Web/API testing and/or troubleshooting - Advanced Database experience: SQL and/or NoSQL - Advanced VPN, Networking - Preferred qualifications include: - Scripting and/or software development experience - Healthcare background or knowledge of healthcare terminology. HL7 standard, HIPAA compliance and other related topics - Experience with electronic health record (EHR) software like Cerner, EPIC and others   Working Environment and Physical Demands - Office environment with minimal to no travel - Working in assigned shifts, mostly from the office with limited opportunity to work remotely - As priorities and projects dictate, must be available to work non-standard business hours such as evenings, nights, weekends, and holidays if/when necessary - Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction   About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.  
Job ID
2021-6076
Job Locations
US
Posted Date 2 weeks ago(4/9/2021 10:03 AM)
Job SummaryAs a Technical Lead in the Engineering organization, this position leads and provides hands on contribution within a team of local and nearshore software engineers building high availability services used to power our SaaS applications.  Candidates must have a proven record developing and leading teams building enterprise-grade applications and have deep technical skills. The Lead Software Engineer must be comfortable working in an agile environment and have a history of solving complex problems with elegance in simplicity.  Responsibilities - Oversee planning and execution for a team delivering high volume, high availability services supporting millions of transactions per day for our always-on SaaS product. - Lead and provide hands-on contributions within a team of onshore and nearshore software developers and test engineers. - Develop and apply state-of-the-art methods to the creation, design and development of complex programs, applications and projects. - Collaborate effectively within a cross-functional organization to prioritize, scope and communicate progress of deliverables. - Promote and implement best practices, based on Agile standards. - Serve as point of escalation with internal and external customers as necessary to resolve issues. - Perform other duties and responsibilities as required, assigned, or requested. Qualifications - Bachelor’s degree in Computer Science, Engineering, Mathematics or a related discipline required - At least 10 years of experience working with Enterprise-class SaaS products using Java, Spring, Web/RESTful services, Oracle, MongoDB - At least 3 years of hands-on team leadership experience and 7+ years hands-on development experience - Demonstrated experience in the areas of multithreading, scalability, and application of design patterns supporting high availability services - Ability to lead and contribute parallel projects spread across multiple development teams - Outstanding leadership, time management, communication and ability to work independently - Demonstrated experience in the areas of Object-Oriented Programming, design patterns, microservice pattern - Exposure and experience with leading front-end technologies (Angular 5+, Node.js, Bootstrap, React) - Experience designing, developing, and delivering software at an enterprise scale - Experience working both independently and in a team-oriented, collaborative environment - Experience in an Agile environment - Experience within a CI/CD environment - Desirable Skills - Apache Kafka, or similar data streaming platforms - Hybrid mobile JavaScript frameworks - Container based development/deployment - Passion for technology and positive impact to the company’s bottom line - Ability to design scalable, microservice-based software solutions to solve complex business problems - Ability to understand the design and independently work on implementation of software components within the larger platform - Outstanding collaboration, time management, communication skills as well as ability to work independently - Ability to travel up to 10%   Working Environment and Physical Demands Must be capable of working on a computer for prolonged periods of time (e.g., 8 or more hours)   About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.  
Job ID
2021-6051
Job Locations
US
Posted Date 2 weeks ago(4/8/2021 3:19 PM)
Job Summary   naviHealth has an established reputation for being experts in the business of patient transitions. Our Product organization is critical in maintaining this position through innovative product design, execution and ultimately delivery to clients. Simple to use solutions that deliver optimal impact to our end users is our goal.   The Manager, Product Management reports to and works directly with the Director, Product Management, to conceptualize and drive product management practices within the organization. This role is a player coach role assuming people management responsibilities, while also staying involved with the day-to-day functions of a product manager. Key areas of responsibility will include team management of our customer-facing product lines, while also taking a higher-level strategic role on the interoperability opportunities we have within our complete Product portfolio. This is coupled with assuming the role of the Product Manager of the nH Discharge Application.   Responsibilities - Provide oversight, direction, coaching, and development for our Acute and PAC Products team within the Care Transitions Platform (CTP) portfolio. - Act as a strategic touchpoint with Product Solutions to Product Management hand off for any interoperability opportunities. - Function as aleader in the technology space to help drive and fill knowledge gaps across product portfolio. - Work to become a market expert in the evolution of the healthcare and technology space to translate into opportunities for the CTP business. - Assume a key point of contact role with all major clients during times of escalation. - Champion a culture of collaboration and high performance. - Collaborate with stakeholders internally and externally to develop key requirements specific to Product features. - Aid in efforts building out longer-term budgeting and initiative ideation. - Act as a mentor and leader for the more junior members of the Product Management vertical. - Develop and maintain a roadmap for the nH Discharge Product. - Create and evolve the strategic vision for the nH Discharge Product line. - Be a key point of contact with various external users and stakeholders to understanding pain points and market issues to create solutions within the Discharge Product. - Understand workflows and interaction points within the market to drive product solutions. - Perform other duties and responsibilities as required, assigned, or requested.   Qualifications - Bachelor’s degree required, preferably in a business-related discipline - 8+ years of experience in product/application support and development - Experience in healthcare-related field required - Experience working collaboratively with a wide range of functional departments and technology skill levels - Strong technical background in information technology and software systems - Excellent communication and presentation skills - Must be highly organized and possess strong planning skills, effectively managing multiple cross-functional projects - Must possess strong critical thinking skills, polished communication skills, and a professional demeanor - Must be a team player and able to work and collaborate efficiently with cross-functional teams and their leadership - Strong empathy for customers and a passion for growth - Analytical and process-oriented mindset - Enthusiastic and creative leader with the ability to inspire others   About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.
Job ID
2021-5916
Job Locations
US-MA-Newton
Posted Date 3 weeks ago(3/29/2021 4:40 PM)
Job Summary The Software Architect in the Engineering organization provides technical leadership and guidance to the Engineering team in designing solutions for our enterprise products that help our customers succeed in improving the care outcome and reducing healthcare cost in the continuum of care spectrum for the patients.   Responsibilities - Work with Product Management and relevant business stakeholders in understanding key business and product requirements and lead efforts in collaborating within Engineering in solution and design to satisfy those requirements. Provide high-level effort estimates for such solutions. - Direct platform and systems-level architecture design and decisions. Optimize implementation approach to the target architectural roadmap and enforce technology and architecture standards and procedures. - Work closely with internal engineering leaders across different software products to define and design platform architecture blueprint and roadmap and build consensus around it. - Establish a unified, consistent architecture framework and patterns that are aligned to the business goals and objectives. - Work with engineering teams to define the high-level implementation approach to the target design or solution to ensure the most efficient and effective approach to the goal, balancing quality and effort. - Externally act as the technical point person for Engineering to participate in the enterprise Architecture Review Board. - Collaborate with other teams and locations across naviHealth on cross platforms solutioning and design. - Lead enterprise-level technology proof of concepts. Evaluate new and emerging technologies (software, tools, etc.) to be at the forefront of technical innovation.  - Perform other duties and responsibilities as required, assigned, or requested.   Qualifications - Bachelor's degree in Computer Science or related field required; Master’s degree preferred - 10+ years of experience designing and building Enterprise-class SaaS products using technologies like Java/.Net, Spring, Web/RESTful services, SQL Server/Oracle, KAFKA, MongoDB and AWS/Azure; practical experience implementing microservices pattern - 7+ years hands-on development experience using web and cloud technologies and tools - 2+ years hands-on experience working on container technologies such as Docker and Kubernetes - Demonstrated experience in the areas of multithreading, scalability, and application of design patterns supporting high availability services - Strong exposure and experience with leading front-end technologies (Angular.js, Node.js, Bootstrap, React) - Lead the creation of a technology framework and providing technical leadership in support of navihealth’s initiatives in cloud computing and automation - Proven record in designing and solutioning enterprise-level SaaS platforms - Deep technical skill and possess strong business acumen - Ability to exercise balanced judgment between the technologies, design and the needs of the business - Ability to lead by example and influence; strong ability to work across multiple teams and locations to build consensus - Comfortable working in an Agile, fast-paced environment and have a history of solving complex problems with solid design principles and simplicity - Essential multi-tasking skill and ability to juggle multiple priorities - Ability to lead and contribute to parallel projects spread across multiple development teams - Outstanding servant leadership, time management, and communication skills, as well as the ability to work independently   About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.
Job ID
2021-5856
Job Locations
US
Posted Date 2 weeks ago(4/9/2021 10:04 AM)
Job Summary As a Senior Scrum Master, you will routinely wear the hats of facilitator, teacher, coach, and mentor to help enable your product team to develop customer-centric software products from idea to production. The Senior Scrum Master is a servant leader to the team cultivating an environment of efficiency and coaching on scrum best practices, removing team impediments (including addressing root causes), and facilitating collaborative interactions and events aimed at delivering business value. Although they will care about the success of the product, they will care more about the health and success of their team.  The Senior Scrum Master must comfortably speak to the essence of the agile manifesto's 12 principles and exemplify the scrum values of focus, courage, openness, commitment and respect.   Responsibilities - Teach stakeholders, product owners, and development team members the mechanics and value of the scrum framework, along with value-driven product development techniques. - Facilitate effective working sessions and team ceremonies as desired by team (e.g. vision, roadmap, release planning, sprint review, retrospective, sprint planning, story mapping, etc.). - Train the team to conduct effective daily stand-up meetings focused on attaining the sprint goal. - Facilitate focused team retrospectives aimed at helping the team identify opportunities for improvement with a plan of action. - Coach product owners in best practices for managing stakeholder relationships, as well as maintaining and organizing an effective product backlog. - Teach and mentor organization in writing effective user stories. - Facilitate the definition of done negotiations that enable higher product quality through better extreme programming behaviors and DevOps practices (TDD/CI/CD). - Coach team members in agile estimation techniques aimed at generating effective team discussions and valuable, working software every sprint. - Coach team members on daily application of the Agile Manifesto's 12 principles and provide guidance on correcting anti-patterns and issues made visible by the scrum framework. - Facilitate consensus-building activities and conflict resolution in order to improve team effectiveness. - Frequently assess the scrum maturity of the team and organization in order to coach the team and organization to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. - Proactively conduct one-on-one conversations with team members focused on building trust, identifying coaching opportunities, and improving overall team cohesion and morale. - Proactively and reactively remove impediments to the team and elevate awareness of any organizational impediments discovered. Ensure root causes are effectively identified and addressed. - Partner with Agile thought-leaders to explore and become involved in opportunities for improvement across the scrum teams and company as a whole. - Perform other duties and responsibilities as required, assigned, or requested.   Qualifications - Bachelor's degree in Business Administration, Information Technology, or related field required; in lieu of a degree, 6+ years of relevant experience may be considered; Master's degree is a plus - At least 5 years of Scrum Master experience - Certified ScrumMaster (CSM) with Scrum Alliance required; Advanced Certified ScrumMaster (A-CSM) or Certified Scrum Product Owner (CSPO) is a plus, Certified Scrum Professional (CSP-SM) preferred - Must have familiarity with common and complex Agile practices, software development environments, and industry best practices; experience with Systems Thinking and Lean Startup is a plus - Understanding of the fundamentals of software development processes and procedures as well as knowledge of the software development life cycle (SDLC) - Healthcare experience preferred - Excellent verbal and written communication and interpersonal skills, with a high comfort level presenting to a variety of audiences, including senior management. Communication is critical. - Strong teaching, coaching, mentoring skills as well as conflict resolution skills - Working knowledge of kanban boards, scrum of scrums, and effective value-driven backlog management practices - Basic knowledge of and some experience with visual/graphic facilitation (sketching skills) About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.  
Job ID
2021-5855
Job Locations
US
Posted Date 3 weeks ago(3/29/2021 6:28 PM)
Job Summary The naviHealth Care Management (CM) Platform team is looking to hire for a senior-level engineer with strong AI/ML engineering experience who wants to be a part of driving our automation and digital transformation. You will be a part of a team of engineers driving innovation and providing technical direction that will be at the core of our digital first strategy.   As a Senior Machine Learning Engineer you will be a key contributor in creating and evolving our automation and decision support platform, developing data integrations and services, AI/ML powered recommendation services and NLP search. This is a full stack engineer role working in a product development team. The ideal candidate while focusing on AI/ML engineering tasks should be able to participate in all aspects of the product development activities especially in areas of data integrations, data ingestion, and data mining.   Responsibilities - Participate in the end-to-end implementation of AI/ML powered platform features and capabilities - Collaborate on naviHealth data science and data analytics initiatives in conducting hands-on data analysis, predictive analytics, and ML model enablement in the platform - Work alongside other ML Engineers and Software Engineers on various data acquisition, data preparation, ML model management and other ML engineering tasks - Assist with building scalable, fault-tolerant batch and real-time data ingestion pipelines, data transformation and data mining jobs on as needed basis - Support decision support and platform innovation by identifying and driving new AI/ML based product features - Assist with incident and problem management - Collaborate with the rest of the agile team at daily stand ups and other agile product development practices - Travel requirements: Up to 10% travel as needed. - Perform other duties and responsibilities as assigned   Qualifications - Bachelor’s degree in Computer Science, Data Science, or a related discipline (Engineering, Mathematics) - Minimum 6 years of relevant work experience in software and/or ML engineering - Minimum 4 years of work experience with the following - Experience with professional software development with demonstrated progression and positive career growth (C#, Java, or Python) - Professional experience developing analytics with machine learning, deep learning, NLP, and/or other related modeling techniques - Experience applying computational algorithms and statistical methods to structured and unstructured data - Familiarity with data engineering, building and using data pipelines, APIs, and integrations - Aptitude and ability to work both independently and in a team-oriented, collaborative environment - Working knowledge of data streaming using Kafka - Experience with relational or NoSQL databases - Experience with data modeling, data schemas - Experience with big data, data mining strategies - Experience with creating and consuming RESTful API services - Experience with delivering ML features in a CI/CD environment - Experience documenting technology-based solutions - Experience in an Agile environment - Experience with Docker and Kubernetes is preferred - Experience with NLP tools (Health Discovery, SpaCy, TensorFlow) is preferred - Experience with ML training approaches (deep learning, interference) if preferred - Experience with cloud-based deployments and ML capabilities is preferred - Healthcare experience is preferred   About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.      
Job ID
2021-5854
Job Locations
US
Posted Date 4 weeks ago(3/26/2021 11:44 AM)
Job Summary The naviHealth Care Management (CM) Platform team is looking to hire an engineer with AI/ML engineering experience who wants to be a part of driving our automation and digital transformation. You will be a part of a team of engineers driving innovation and providing technical direction that will be at the core of our digital first strategy.   As a Machine Learning Engineer you will be a key contributor in creating and evolving our automation and decision support platform, developing data integrations and services, AI/ML powered recommendation services and NLP search. This is a full stack engineer role working in a product development team. The ideal candidate while focusing on AI/ML engineering tasks should be able to participate in all aspects of the product development activities especially in areas of data integrations, data ingestion, and data mining.   Responsibilities - Participate in the end-to-end implementation of AI/ML powered platform features and capabilities - Support naviHealth data science and data analytics initiatives in reviewing hands-on data analysis, predictive analytics, and ML model enablement in the platform - Work with other ML Engineers and Software Engineers on various data acquisition, data preparation, ML model management and other ML engineering tasks - Assist with building scalable, fault-tolerant batch and real-time data ingestion pipelines, data transformation and data mining jobs on as needed basis - Support decision support and platform innovation by supporting the evaluation AI/ML based product features under the direction of other ML Engineers - Assist with incident and problem management - Collaborate with the rest of the agile team at daily stand ups and other agile product development practices - Travel requirements: Up to 10% travel as needed. - Perform other duties and responsibilities as assigned   Qualifications - Bachelor’s degree in Computer Science, Data Science, or a related discipline (Engineering, Mathematics) - Minimum 4 years of relevant work experience in software and/or ML engineering - Minimum 2 years of work experience with the following: - Experience with professional software development with demonstrated progression and positive career growth (C#, Java, or Python) - Professional experience developing analytics with machine learning, deep learning, NLP, and/or other related modeling techniques - Experience applying computational algorithms and statistical methods to structured and unstructured data - Familiarity with data engineering, building and using data pipelines, APIs, and integrations - Aptitude and ability to work both independently and in a team-oriented, collaborative environment - Working knowledge of data streaming using Kafka - Working knowledge of relational or NoSQL databases - Working knowledge of data modeling, data schemas - Working knowledge of big data, data mining strategies - Working knowledge of creating and consuming RESTful API services - Working knowledge of delivering ML features in a CI/CD environment - Experience documenting technology-based solutions - Experience in an Agile environment - Experience with Docker and Kubernetes is preferred - Experience with NLP tools (Health Discovery, SpaCy, TensorFlow) is preferrred - Experience with ML training approaches (deep learning, interference) is preferred - Experience with cloud-based deployments and ML capabilities is preferred - Healthcare experience is preferred   About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.    
Job ID
2021-5852
Job Locations
US
Posted Date 3 weeks ago(3/29/2021 6:29 PM)
Job Summary The naviHealth Care Management (CM) Platform team is looking to hire for a senior-level engineer with strong AI/ML engineering experience who wants to be a part of driving our automation and digital transformation. You will be a part of a team of engineers driving innovation and providing technical direction that will be at the core of our digital first strategy.   As a Lead Machine Learning Engineer you will be a key contributor in creating and evolving our automation and decision support platform, developing data integrations and services, AI/ML powered recommendation services and NLP search. This is a full stack engineer role working in a product development team. The ideal candidate while focusing on AI/ML engineering tasks should be able to participate in all aspects of the product development activities especially in areas of data integrations, data ingestion, and data mining.   Responsibilities - Lead end-to-end implementation of AI/ML powered platform features and capabilities - Collaborate with naviHealth data science and data analytics initiatives in conducting hands-on data analysis, predictive analytics, and ML model enablement in the platform - Mentor and work alongside other ML Engineers and Software Engineers on various data acquisition, data preparation, ML model management and other ML engineering tasks - Assist with building scalable, fault-tolerant batch and real-time data ingestion pipelines, data transformation and data mining jobs on as needed basis - Lead decision support and platform innovation by identifying and driving new AI/ML based product features - Set technical direction and provide guidance and coaching to junior ML engineers, data scientists, and data analysts - Own and assist with incident and problem management - Collaborate with the rest of the agile team at daily stand ups and other agile product development practices - Travel requirements: Up to 10% travel as needed. - Perform other duties and responsibilities as assigned   Qualifications - Bachelor’s degree in Computer Science, Data Science, or a related discipline (Engineering, Mathematics), Master’s degree preferred - Minimum 10 years of relevant work experience in software and/or ML engineering - Minimum 7 years of work experience with the following - Experience with professional software development with demonstrated progression and positive career growth (C#, Java, or Python) - Professional experience developing analytics with machine learning, deep learning, NLP, and/or other related modeling techniques - Experience applying computational algorithms and statistical methods to structured and unstructured data - Familiarity with data engineering, building and using data pipelines, APIs, and integrations - Aptitude and ability to work both independently and in a team-oriented, collaborative environment - Working knowledge of data streaming using Kafka - Experience with relational or NoSQL databases - Experience with data modeling, data schemas - Experience with big data, data mining strategies - Experience with creating and consuming RESTful API services - Experience with delivering ML features in a CI/CD environment - Experience documenting technology-based solutions - Experience in an Agile environment - Experience with Docker and Kubernetes is preferred - Experience with NLP tools (Health Discovery, SpaCy, TensorFlow) is preferred - Experience with ML training approaches (deep learning, interference) is preferred - Experience with cloud-based deployments and ML capabilities is preferred - Healthcare experience is preferred   About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.      
Job ID
2021-5851
Job Locations
US
Posted Date 3 weeks ago(3/29/2021 6:19 PM)
Job Summary naviHealth is searching for an experienced and versatile Salesforce Administrator within the Service Cloud space, to help us drive CRM digitalization efforts. This person will be the main lead for planning, designing, testing, and pushing changes from lower environments to Production, including maintenance of existing functionality.   This is a great opportunity to influence how naviHealth customers interact with Application Support and other Service teams (Community), and the efficiency of the work within Salesforce, utilizing smart logic and automation.   Responsibilities - Play a key role developing and implementing our Salesforce architecture including, but not limited to, Service Cloud in partnership with the rest of the Services team. - Serve as primary system administrator for the Salesforce environment for naviHealth users. - Perform Salesforce administrator key functions including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows, flows and groups. - Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks as required on a day-to-day basis. - Complete regular internal system audits, health checks and prepare for upgrades. - Filtering business requirements against standard Salesforce functionality. - Creating solution for complex problems using out of the box Salesforce features. - Providing Salesforce product expertise & training, combining business knowledge and technical skill. - Configuring Salesforce instances to accommodate user stories where applicable. - Translating user stories into technical stories. - Creating and documenting user stories in JIRA including acceptance criteria. - Creating proof of concepts and design mock-ups / PoC. - Perform other duties and responsibilities as required, assigned, or requested. Qualifications - Education required:  Bachelor’s Degree required (Computer Science/Information Systems)  - Years of experience required: 4+ years of Salesforce administration - Demonstrated, strong and extensive Salesforce Administration work experience, specifically in Service Cloud, preferably in an Agile environment. - Solid business process engineering skills utilizing Salesforce CRM platform. - Ability to provide ongoing business support to the users for the CRM platform. - Solid understanding of Salesforce Lightning UI, as well as Salesforce. - Ability to solution and manage for Salesforce integration with other systems. - Ability to develop reports, dashboards, and processes to continuously monitor data quality and integrity. - Ability to interpret system / business requirements and prepare specification and design document. - An understanding of the “Services” processes to better align changes to the CRM platform. - Experience working with Development teams. - Familiar with modern technology and architecture (cloud, virtualization, object stores, etc.), as well as with SDLC tools and agile development methodology. - Ability to follow best practices for Salesforce. About naviHealth naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.   Our Purpose Improving the healthcare experience for seniors to live a more fulfilling life   Our Values Rooted in respect Guided by purpose Devoted to service Energized by impact   The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.   naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.  
Job ID
2021-5582
Job Locations
US

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